GIGZ360 Customer Policies & Guarantees

GIGZ360 operates an uncompromising zero-counterfeit policy across all civil, electrical, plumbing, painting, and structural supplies in Hassan.

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  Direct Authorized Sourcing: All cement, tiles, paints, sanitaryware, and electrical wires are procured directly from authorized company distributors (UltraTech, Kajaria, Asian Paints, CenturyPly, Havells, Ashirvad, Bosch).
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  Batch & Test Certificates: Factory test certificates (MTC) are available upon request for structural cement loads, steel TMT batches, and waterproofing chemicals.
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  Official GST Billing: Every site delivery is accompanied by an itemized GST bill containing exact brand names, serial batches, and wholesale pricing.

We supply materials directly to active construction sites, residential renovation projects, and commercial builders across Hassan.

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  Operating Hours: Rapid dispatch operates from 9:00 AM to 7:00 PM Daily (Monday through Sunday). Orders placed before 5:00 PM are delivered same-day.
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  Hassan Coverage: Direct site unloading available in Hassan City, Ravindranagar, Vidyanagar, BM Road, Shankarmutt Road, Housing Board, and surrounding taluk zones.
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  No Minimum Order Value: Whether you require 1 bucket of paint for a touchup or 200 bags of cement for a concrete slab, we dispatch without minimum quantity restrictions.
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  Safe Ground Unloading: Drivers and loading assistants ensure materials are placed securely at your designated site storage zone.

We ensure hassle-free replacements if delivered materials do not match your approved site specifications or suffer transit damage.

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  48-Hour Inspection Window: Inform your GIGZ360 coordinator within 48 hours of site delivery regarding any damaged tile boxes, ruptured cement bags, or incorrect paint tint codes.
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  Free Site Pickup & Exchange: Our Hassan logistics vehicle will visit your site, verify the item, and provide an immediate replacement at zero additional delivery charge.
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  Condition for Return: Materials must remain unused, dry, and in their original packaging (e.g. unopened paint tins, uncut plywood sheets, intact tile cartons).

Fair, transparent terms designed to protect both site contractors and individual homeowners:

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  Material Order Cancellation: Orders can be cancelled anytime before dispatch from the warehouse with a 100% immediate refund.
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  Service Booking Cancellation: Doorstep technician bookings (AC repair, electrical, plumbing, carpentry, painting) can be rescheduled or cancelled freely before the technician arrives on site.
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  Refund Processing Timeline: Approved refunds are credited directly to your original payment method (UPI / Bank Transfer / Card) within 24 to 48 hours.

GIGZ360 respects your personal and project information. We collect only necessary details to fulfill your delivery or schedule certified technicians.

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  Information Collected: Customer name, contact phone/WhatsApp number, site address in Hassan, and requested items or trade services.
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  Strict Confidentiality: Your site details are shared solely with the assigned delivery driver or verified technician. We do not sell or rent data to marketing brokers.
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  Communication: WhatsApp and SMS updates are sent solely for order status, arrival tracking, and official invoices.

By engaging GIGZ360 for building supply procurement or doorstep trade services, you agree to standard operational terms governed under Hassan, Karnataka jurisdiction:

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  Transparent Quotations: All wholesale prices quoted on WhatsApp or phone are inclusive of applicable taxes unless stated otherwise. Delivery fees are disclosed prior to dispatch.
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  Verified Technicians: All doorstep service specialists are vetted for trade competence and professional background safety.
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  Customer Inquiries: Any service concern or invoice discrepancy will be resolved within 24 hours by our central coordinator desk.